Terms and Conditions
Man with Van Brent Cross Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Brent Cross provides man and van, removal, transport, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the person, firm, or organisation that requests or receives services from Man with Van Brent Cross.
Company, we, us, or our means Man with Van Brent Cross, the provider of the man and van and removal services.
Services means any transport, removal, loading, unloading, packing, or related services provided by the Company.
Goods means any items, property, or possessions that we are requested to move, transport, store, or otherwise handle in connection with the Services.
Booking means an instruction or order accepted by us to provide Services on a specific date and time.
Scope of Services
Man with Van Brent Cross provides local and regional man and van removal services, including household removals, office moves, furniture collection and delivery, and similar transport services. The precise scope of the Services for each Booking will be agreed at the time of confirmation based on the information you provide.
Unless expressly agreed in writing, our Services do not include disconnection or reconnection of appliances, specialist lifting requiring mechanical equipment, dismantling or reassembly of complex furniture or fittings, or handling of items that are prohibited or unsafe.
Booking Process
You may request a quotation and place a Booking via our online forms or by direct contact. When making a Booking, you must provide accurate information, including collection and delivery addresses, access details, property type, parking availability, number of floors, presence of lifts, approximate volume or list of items, and any special handling requirements.
A Booking will only be confirmed when we have explicitly accepted it and you have agreed to these Terms and Conditions. Any quotation we provide is based on the information you give us. If that information is incomplete or inaccurate, we reserve the right to vary the quotation, apply additional charges, or, in serious cases, refuse to carry out the Services.
We may request a deposit or prepayment to secure a Booking. Where applicable, the deposit amount and payment deadline will be communicated to you at the time of Booking. If the deposit is not received within the specified timeframe, we may release the reserved date and time to other customers.
Quotations and Pricing
Quotations may be provided on an hourly rate, fixed price, or minimum charge basis. Our rates may take into account travel time, size of vehicle, number of porters, distance between addresses, the nature of the items being moved, access conditions, and any additional services required.
Unless stated otherwise, quotations do not include the cost of parking, congestion charges, tolls, or fines. Any such costs incurred in the course of providing the Services may be added to your final invoice. Quotations are typically valid for a limited period as specified at the time of issue and may be subject to change thereafter.
Customer Responsibilities
You are responsible for:
Ensuring that adequate and lawful parking is available for the vehicle at both collection and delivery addresses. Any parking restrictions, permits, or limitations must be communicated to us in advance.
Ensuring that access to the property is safe, clear, and suitable for moving Goods. This includes informing us about narrow staircases, lifts, restricted doorways, or any unusual access issues.
Packing, securing, and labelling Goods appropriately, unless we have expressly agreed to provide packing services. Fragile items should be clearly marked, and valuable or delicate items should be adequately protected.
Being present or arranging for an authorised representative to be present at collection and delivery to direct the Services and sign any documentation. If no authorised person is available, we may unload at the most appropriate location reasonably available, and our responsibility for the Goods may end at that point.
Payments and Charges
Payment terms will be communicated at the time of Booking. We may require full or partial payment in advance, payment on completion of the job, or payment within an agreed credit period if you are a business customer with an account.
We accept various forms of payment, which may include card payments, bank transfers, or other methods that we confirm as acceptable. Cash payments may be subject to additional conditions or restrictions.
If payment is not made in accordance with the agreed terms, we reserve the right to suspend or cancel the Services, retain Goods until payment is received in full, and charge reasonable interest and administration fees on overdue amounts.
Additional charges may apply where:
The job takes longer than estimated due to circumstances outside our control, including but not limited to delays caused by traffic, waiting times at the property, or additional items not disclosed at the time of Booking.
Access is more difficult than described, requiring extra labour, equipment, or time.
There are extra stops, changes to the route, or additional services requested on the day of the move.
Cancellations and Amendments
You may cancel or amend your Booking subject to the following terms:
If you cancel with sufficient notice as defined in our cancellation policy, any deposit paid may be refunded or transferred to a new date, at our discretion.
If you cancel with short notice, we may retain all or part of your deposit and may charge a cancellation fee to cover our reasonable costs and loss of business.
If you fail to be present at the agreed time and location, or if we are unable to carry out the Services due to incorrect information provided by you, such circumstances may be treated as a late cancellation and may incur full or partial charges.
Any request to change the date, time, or scope of the Services is subject to availability and our agreement. Changes may result in a revised quotation and additional charges.
Delays and Access Issues
While we will use reasonable efforts to arrive and complete the move within any agreed time frame, times given for arrival or completion are estimates only and are not guaranteed. We are not liable for delay caused by factors beyond our reasonable control, including traffic conditions, adverse weather, road closures, or access restrictions at the addresses.
If we are unable to complete the Services in the allocated time due to access problems or other issues arising at the property, we may charge for additional time or reschedule the remaining work, subject to agreement with you.
Items We Do Not Carry
We do not carry or transport hazardous or prohibited items, including but not limited to:
Explosives, firearms, ammunition, or weapons.
Flammable or dangerous goods such as gas cylinders, petrol, solvents, paints, chemicals, or toxic substances.
Perishable goods requiring refrigeration or controlled conditions, unless expressly agreed.
Illegal items or substances, or items whose possession or transport would breach applicable law.
Large quantities of waste, rubble, soil, or building materials that fall outside the scope of ordinary removal services.
If such items are presented for transport without our prior consent, we may refuse to carry them, remove them from the vehicle, or immediately terminate the Services, and you may be liable for any resulting costs, fines, or damage.
Packaging and Customer-Loaded Goods
Where you have packed the Goods yourself, you are responsible for ensuring that they are packed in a way that protects them during normal handling and transport. We are not liable for damage arising from inadequate, unsuitable, or defective packing that was not carried out by us.
If you assist in loading or unloading the vehicle, you do so at your own risk. We will not be liable for injury to you or others who are not part of our team, or for damage to Goods caused by improper handling by persons not employed by us.
Liability and Limitations
We will take reasonable care in handling and transporting your Goods. However, our liability is subject to the limitations set out in this section.
We will not be liable for:
Loss or damage to Goods arising from inherent defect, natural deterioration, or pre-existing damage.
Damage to items that are fragile, poorly assembled, or structurally weak, including but not limited to flat-pack furniture, glass, mirrors, and unprotected surfaces, unless we have packed and handled them using appropriate materials and methods.
Loss of data from electronic devices, or consequential loss such as loss of profit, loss of opportunity, or loss of enjoyment.
Any loss or damage where the value of the Goods has not been declared to us in advance, or where you have failed to obtain suitable insurance to cover your Goods for the move.
Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable sum having regard to the cost of repair or replacement, subject to any specific limits notified to you in writing. You are encouraged to insure your Goods against all normal risks of removal and transport.
You must notify us in writing of any visible loss or damage as soon as reasonably practicable, and in any event within a reasonable period after completion of the Services. We may request evidence, photographs, or an opportunity to inspect the alleged damage before considering any remedy.
Parking, Fines, and Charges
You are responsible for arranging or authorising suitable parking for the vehicle and for complying with any local parking regulations. If the driver is instructed by you or your representative to park in a restricted or regulated area, you accept responsibility for any resulting fines, penalties, or charges. Such costs may be added to your final invoice.
Waste and Rubbish Removal Regulations
Man with Van Brent Cross is primarily a removal and transport service, not a waste disposal operator. We do not carry out unlawful tipping or disposal of waste. Any removal of waste, rubbish, or unwanted items must comply with relevant waste regulations.
We may agree, at our discretion, to take away a limited quantity of unwanted items as part of a move, provided they are lawful to transport and dispose of. Additional charges may apply for this service, including charges for lawful disposal at licensed facilities.
We will not remove or dispose of hazardous waste, clinical waste, controlled substances, or other restricted materials. You are responsible for arranging appropriate disposal of such items with authorised waste carriers or local facilities.
If you request us to dispose of any items, you confirm that you have full ownership or authority to arrange their disposal and that such disposal will not breach any law or third party rights.
Insurance
We may hold relevant insurance for our operations, but this may not cover the full value of your Goods. You are strongly advised to obtain separate insurance cover for your belongings during the move, particularly if they are of high value or special importance.
Details of our insurance cover may be made available on request, but no representation or guarantee is made that our cover will be adequate for all possible losses. Our liability remains limited as set out in these Terms and Conditions, irrespective of any insurance arrangements.
Complaints and Disputes
If you are dissatisfied with any aspect of the Services, you should raise the issue with us as soon as possible so that we have an opportunity to resolve it. We will aim to respond to complaints in a fair and timely manner.
In the event of a dispute that cannot be resolved informally, both parties agree to consider reasonable methods of alternative dispute resolution before commencing legal proceedings, where appropriate.
Data Protection and Privacy
We will collect and use your personal information only for the purposes of providing the Services, administering your Booking, taking payment, and communicating with you. We will take reasonable steps to keep your information secure and will not share it with third parties except where necessary to perform the Services or where required by law.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Man with Van Brent Cross.
Amendments to Terms
We reserve the right to update or amend these Terms and Conditions from time to time. Any revised terms will apply to new Bookings and, where reasonable, to ongoing Services following notice to you. It is your responsibility to review the terms in force at the time of your Booking.
Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation of Booking, constitute the entire agreement between you and Man with Van Brent Cross in relation to the Services. No other statement, representation, or promise shall be binding unless confirmed in writing by us.
