Privacy Policy
Man with Van Brent Cross Privacy Policy
This Privacy Policy explains how Man with Van Brent Cross collects, uses, stores and protects personal data relating to customers and potential customers in the Brent Cross area. It is intended to meet the requirements of the UK General Data Protection Regulation UK GDPR and the Data Protection Act 2018. By using our services, requesting a quotation, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all customers, prospective customers and website visitors of Man with Van Brent Cross within the Brent Cross area, regardless of the specific service package or booking channel used.
Data Controller
For the purposes of UK GDPR, Man with Van Brent Cross is the data controller responsible for determining how and why your personal data is processed in connection with our services.
Personal Data We Collect
We may collect and process the following categories of personal data when you use our services or contact us:
Identification and contact details such as full name, postal address, collection and delivery addresses, contact preferences, and communication history.
Booking and service information such as dates and times of bookings, details of the items to be moved, access information for premises, service preferences, and notes relevant to the safe and efficient delivery of the service.
Payment and transaction data such as payment method, amounts paid, invoices and receipts, and basic billing information. We do not store full card details where payment is processed through third-party payment providers.
Technical and usage data where applicable such as device information, approximate location data, IP address, and information about how you use our website or online booking tools.
Communications and correspondence such as enquiries, complaints, feedback, reviews, and any related information provided by you when you contact us by phone, online form, or other communication channels.
How We Collect Personal Data
We collect personal data in several ways, including:
Directly from you when you contact us for a quotation, make a booking, request information, provide feedback, or communicate with us in any way.
Automatically when you interact with our website or online tools, through cookies and similar technologies that collect technical and usage information.
From third parties when they are involved in your booking or act on your behalf, such as an employer arranging a move for an employee or another person making a booking in your name. In such cases, we take reasonable steps to ensure they have your permission to share your details.
Lawful Bases for Processing
Man with Van Brent Cross processes personal data only where there is a lawful basis under UK GDPR. Depending on the context, we rely on the following lawful bases:
Contractual necessity We process personal data where it is necessary to enter into or perform a contract with you, for example to provide a quotation, manage your booking, carry out the removal or delivery service, and take payment.
Legitimate interests We process personal data to pursue our legitimate business interests, provided that your rights and freedoms do not override those interests. This includes administration of our services, record-keeping, improving our services, handling enquiries and complaints, and protecting our business from fraud or misuse.
Legal obligation We may process personal data where necessary to comply with legal or regulatory obligations, including tax, accounting, and insurance requirements.
Consent Where required by law, we may rely on your explicit consent for specific processing activities such as certain marketing communications. You may withdraw your consent at any time by contacting us, and this will not affect the lawfulness of processing based on consent before its withdrawal.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotations and respond to enquiries.
To book, manage, and deliver man and van services in the Brent Cross area.
To communicate with you about your booking, including confirmations, changes, and service updates.
To process payments, issue invoices and receipts, and maintain financial records.
To manage customer relationships, including dealing with complaints, feedback, and disputes.
To improve our services, operations, website, and customer experience.
To meet legal, regulatory, and insurance requirements.
Data Sharing and Processors
We do not sell your personal data. However, we may share your data with trusted third parties where necessary for the operation of our services. These third parties act as data processors or independent controllers depending on the circumstances.
Types of data recipients may include:
Service and technology providers that supply booking systems, customer management tools, website hosting, payment processing, and data storage solutions. These providers process data on our behalf under written contracts that require them to protect your personal data and only process it in accordance with our instructions.
Professional advisers such as accountants, insurers, and legal advisers where this is necessary to obtain professional advice, manage our business, or handle legal claims.
Public authorities and regulators where we are required to share data by law or in response to valid legal requests, including law enforcement bodies.
In all cases, we only share the minimum data necessary for the specific purpose, and we take appropriate steps to ensure that your privacy rights are protected.
International Data Transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, your personal data may be transferred internationally. In such cases, we ensure that appropriate safeguards are in place, for example using standard contractual clauses approved by the relevant authorities or ensuring that the destination country provides an adequate level of data protection.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.
In general, we retain customer and booking records for a period that allows us to manage our relationship with you, handle potential queries or disputes, and comply with applicable legal obligations. Payment and transaction records are kept for the period required by tax and accounting laws.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with an identifiable individual.
Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures may include secure storage, access controls, encryption where appropriate, staff awareness, and regular review of our data handling practices.
While we take reasonable steps to safeguard your personal data, no system can be completely secure. You are also responsible for taking reasonable precautions, such as not sharing confidential information in unsecured communications.
Your Data Protection Rights
Under UK GDPR, individuals have a number of rights in relation to their personal data. Subject to certain conditions and exemptions, you have the right to:
Access your personal data and receive a copy of the information we hold about you.
Rectify inaccurate or incomplete personal data.
Erase your personal data where there is no longer a lawful basis for us to process it also known as the right to be forgotten.
Restrict the processing of your personal data in certain circumstances, for example while we verify its accuracy or consider an objection you have raised.
Object to processing based on our legitimate interests, including profiling based on those interests, unless we have compelling legitimate grounds that override your interests, rights, and freedoms.
Object to direct marketing at any time. If you object, we will stop using your personal data for marketing purposes.
Data portability, which allows you to request that we provide certain personal data to you or another controller in a structured, commonly used, and machine-readable format, where the processing is based on consent or contract and carried out by automated means.
To exercise any of these rights, please contact us using the contact details available on our website or in your service documentation. We may need to verify your identity before responding to your request. We aim to respond to all legitimate requests within one month.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK supervisory authority for data protection, the Information Commissioner's Office. Details of how to contact the Information Commissioner's Office are available on its official website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection best practice. Any updates will take effect when the revised Privacy Policy is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
